SymWISE is one component of a larger effort to provide online resources and self-service options for our users and partners. This system is an online resource for support information for all Symantec products. It is available for our users and partners. This is our new product support knowledge base. This blog is to assist Symantec Endpoint Protection users with answers to these questions.įirst off, I want to introduce you to SymWISE. I’m sure you have had a few “How do I." or "Where can I find.?” kind of questions about Symantec Endpoint Protection.
The other ones haven't shown up properly yet but I figure I just gotta give it a little time to update.My name is Mithun Sanghavi and I am part of the Technical Support organization at Symantec. Bingo he showed up properly in the management console. I went to a client computer and updated the policy. įor this I did as Jason1222 suggested, which was to create a new group and move them all into it.Īnd for this error I double checked all the permisions which led me to relise that I was missing folders inside of the Log folder, I added \Log\client and \Log\system.Īfter I restarted the management services I checked the logs and there where no more errors. It seems to have been a combination of both your answers. When I looked in the "inbox folder" all I saw was the exscecars.log and 1 other folder called "tex" there was no client folder. "Open File failed! File: 'C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\Log\client\aa707bd3-9c28-4184-9b5a-7505267d2a31.tmp' Win32Error (3): The system cannot find the path specified. I tried manually creating that " missingfoldername\index.xml " but it deletes it a few minutes later.Ĥ) I restarted the endpoint management service and I got a whole bunch of "post log-Write log to file error!10002"
5 out off the 15 clients are reporting outdated information (last scan time 4/12/10 etc.) and the other 10 clients are not reporting their status at all.Īll of the clients are updating and scanning properly.Ģ) I tried what they suggested in this support article ( ) but it didn't seem to work (i am running it as a network service)ģ) I noticed in the exsecars.log a few differante things.Ī) Open File Error C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\57570F22C0A8761501703B9BF3F7A467\index.xmlī)Update Profile Serial Number failed! GroupID=57570F22C0A8761501703B9BF3F7A467 1)I am running SEPM 11.0.5 with 15 clients.
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